Welcome to Kaituna Ridges. These Terms and Conditions, together with our privacy policy (“Terms”) govern your access to and use of this Website, and your purchase of the products available on via this Website. By accessing and using this Website, you accept these Terms as updated by us from time to time.

1. Definitions

"Website" means our online platform, accessible via www.kaitunaridges.com.
"We," "Our," and "Us" means Park Farm Vineyard Ltd, the owner and operator of the Kaituna Ridges Website.
"You" and "Your" refer to the user or viewer of this Website.

2. Use of this Website

1. The content on this Website is for your general information and use only.
2. This Website may be accessed from New Zealand and certain counties outside of New Zealand. We don’t guarantee that this Website and the purchase of products through this Website complies with the laws of any country other than New Zealand.
3. If you access this Website from outside of New Zealand, you do so at your own risk and you understand that it’s your responsibility to ensure that your access and use of this Website and/or purchase of products through this Website complies with the laws of the country where you’re located.
4. We reserve the right to change, suspend or discontinue any part of this Website from time to time, without notice to you.
5. This Website won’t operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes). We’re not liable to you if this Website is unavailable at any time or for any period.

3. Prohibited Use

1. You must not use this Website or add any content to this Website:
   • except for in compliance with these Terms;
   • that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
   • that is, or that we in our reasonable opinion consider to be, inappropriate, defamatory, offensive, abusive, indecent, illegal and/or disparaging;
   • that would bring us or this Website into disrepute; or
   • that infringes the intellectual property or other rights of any third party.
2. You must not modify or copy the content or layout of this Website or any computer software or code contained in this Website

4. Intellectual Property

1. All content published on this Website, including but not limited to text, images, trade names, trade marks, designs and graphics, is owned by us or our licensors and nothing in these Terms constitutes a transfer of any intellectual property rights.
2. You may store, print and display content from this Website solely for your own personal use, subject to the restrictions outlined in these Terms. You must not publish, manipulate, distribute or otherwise reproduce any content or copies of any content that appears on this Website, and you must not use any such content for commercial purposes without our written consent.

5. Links to other websites

1. This Website may include links to other websites or resources owned and operated by other parties that aren’t under our control.
2. We don’t endorse, sponsor or approve any content available on any linked websites and resources and we’re not responsible for the material contained in them.

6. Product Information, Availability and Orders

1. We strive to ensure that all product descriptions, pricing, and availability information displayed on this Website are accurate. However, errors may occur from time to time, and we reserve the right to:
   • correct any errors or inaccuracies at any time without notice; and
   • reject any order that has been placed in reliance on erroneous or inaccurate information.
2. If we’ve confirmed your order and we subsequently become aware that it is affected by a pricing error or inaccuracy, we’ll let you know as soon as possible and give you the option to purchase the affected product at the correct price or cancel the order. 
3. All products are subject to availability and may be withdrawn at any time without notice. If we’re unable to fulfil your order or part of it, we’ll refund you the price paid for the products that are unavailable.
4. We reserve the right to restrict the number of products for any one order
5. You must place an order to purchase the products available on this Website.
6. Once you’ve placed an order, we’ll email you an acknowledgement confirming receipt of your order. This acknowledgement doesn’t constitute our acceptance of your order.
7. We’re not obliged to accept any order. We’ll refund you any funds paid in the event that we reject your order.

7. Pricing and Payment

1. All prices listed on the Website are in New Zealand Dollars (NZD) and include applicable taxes unless otherwise stated.
2. We reserve the right to change or alter prices without notice to you. Subject to clauses 6(a) and 6(b) of these Terms, if you’ve already submitted an order at a particular price, we’ll fulfil it at that price.
3. Payments must be made through the approved payment methods listed on this Website.
4. We don’t store payment information on our servers. While we’ll take all reasonable steps to protect your debit and/or credit card information, given the nature of the internet we can’t guarantee the security of this information and we’re not liable for any loss you suffer as a result of any unauthorised access to your debit and/or credit card information.
5. We won’t dispatch your order until payment has cleared. We’ll notify you if your payment does not clear.
6. Please contact us as soon as possible if you have any issues or complaints regarding your order or payment at hello@kaitunaridges.com.

8. Shipping and Delivery

1. We ship our products both within New Zealand and internationally. Shipping costs and delivery times will be calculated at checkout and may vary depending on the destination and shipping method that you select.
2. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
3. We aim to dispatch orders within 5 business days of payment confirmation. Delivery times are estimates and we can’t guarantee them. If you experience issues with your shipment, please contact us at hello@kaitunaridges.com for assistance.

9. Returns, Exchanges, and Refunds

1. Faulty Goods: If a product is faulty, damaged or not as described, you must let us know within 14 days of receiving it. We’ll arrange for a replacement, repair, or refund, as appropriate, in accordance with the New Zealand Consumer Guarantees Act 1993.
2. Change of Mind: If you change your mind about a purchase, we’ll provide you with a store credit for the same value, provided that you return the product in its original condition (new, unworn and unwashed) and packaging within 14 days of receipt. Please note that refunds for change of mind may exclude shipping costs.
3. Exchanges: If you wish to exchange a product, please contact us to arrange the return of the original product and the dispatch of a replacement. Additional shipping charges may apply.
4. Process for Returns and Refunds: To initiate a return, exchange, or refund, please contact us at hello@kaitunaridges.com with your order details. Items must be returned in unused condition with all original tags and packaging. Refunds will be processed within 7 business days of receiving the returned item.

10. Limitation of Liability

1. To the extent permitted by law, we’re not liable to you for any loss or damage arising directly or indirectly in connection with this Website or these Terms.
2. We expressly exclude liability for special, indirect or consequential damages, including loss of data, loss of or claim for, revenue, profits, actual or potential business opportunities or anticipated savings or profit.
3. Subject to clause 10(d) if any exclusion or provision of these Terms is held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited, such liability will be limited to the price of the relevant product(s) and access to this Website.
4. The limitation expressed in clause 10 does not apply to our liability for loss suffered or incurred by you in respect of:
   • fraud or other unlawful acts;
   • gross negligence; or
   • liability that can’t be limited or excluded by law, including under the New Zealand Consumer Guarantees Act 1993.

11. Disclaimer

1. This Website and its content is provided to you on an ‘as is’ and ‘as available’ basis without guarantees, warranties or representations of any kind (whether express or implied) to the extent permitted by law, including warranties as to merchantability, acceptable quality and fitness for any purpose.
2. You are solely responsible for the appropriateness of this Website for your intended application and use. We don’t warrant that this Website:
   • meets your specific requirements;
   • will be available without interruption or error-free; or
   • is free from viruses, bugs and the like that may interfere with the normal operations of your systems.
3. While we take all reasonable care to ensure that the images of products available for purchase on this Website accurately represent the products, we don’t guarantee that the images are an exact representation of the actual products.

12. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy on our website to understand how we collect, use, and protect your personal information.

13. Changes to Terms

1. We reserve the right to update or modify these Terms at any time without prior notice, and any such changes will become effective on publication of the updated Terms.
2. Your continued use of this Website following the publication of the amendments constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and constructed in accordance with the laws of New Zealand, and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

15. Contact Us

If you have any questions about these Terms, the products or this Website, please contact us at: hello@kaitunaridges.com

Last updated - February 2025